Requesting Payments from Buyers

We advise all sellers to receive payments on the app, here is how you can do so.

Sara avatar
Written by Sara
Updated over a week ago

We encourage all sellers to accept payments through the app; it gives buyers a sense of safety and security and guarantees that sellers will receive the full amount in their bank account on time, even if the buyer pays in installments.

You can collect payments from buyers you are chatting with already inside the app, or you can collect payments from buyers you are chatting with outside Camlist, and they wouldn't even have to download the app to complete the payment.

To collect payments from buyers outside Camlist, you can send them a payment link with the help of this article.

If you are chatting with the buyer on Camlist, you have to send a request to them to pay you through the app. All you have to do is:


In the same chat thread where your buyer is chatting with you, tap the "Request payment" button as shown below. The buyer does not necessarily need to make an offer to you. You should be able to see the "Request payment" button as soon as the buyer starts a chat with you.


Enter the amount you would like the buyer to pay as shown below:


That's it! The buyer will then receive a notification prompting them to make the payment, and they will be able to pay with their credit or debit card using the various payment options available to them.

Once the buyer pays successfully, you will be notified of the payment, and you can see the amount credited in your "Profile" screen in the "Balance" section.

Bear in mind that the amount will be held by us until the buyer receives their pet physically, taps "Confirm delivery" on the app, and attaches a photo proof of themselves with the pet. Once this is done, you can request a transfer of your balance to your bank account.

You would also have to "confirm delivery" on your side.


Make sure you set up your bank account details so that we know where to transfer your balance.

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