⚠️ We recommend that buyers pay the full price on Camlist, as it is held in escrow and not released to the sellers until the buyer receives their pet. This usually eliminates the need to collect a deposit and protects both buyers and sellers. You can read more about how payments are protected by our escrow in the Buyer Protection Program article. ⚠️
In cases where a deposit is required, you can also use Camlist to do so safely and securely.
For sellers receiving a deposit:
Once you and the buyer have agreed on collecting the deposit, the buyer just has to tap on "Pay now" on their end. In case the buyer does not see this option, you just need to tap on "Request payment" on your end and that should enable the "Pay now" button on the buyer's end.
The buyer has to tap on "Pay now" and in the next step, they would be asked to enter the amount and choose the payment type between "Deposit" and "Protected payment". The buyer would need to choose "Deposit" so that the deposit payment that is made can be released to you as a non-refundable deposit.
Once the buyer pays the deposit, you will be notified in your chat with them on the app, and you will be able to instantly access the amount and request a bank transfer. To request a bank transfer, you can check out this article.
Note that if you tap on "Request payment" after tapping on "Request deposit", your type of request changes to a payment request, and the deposit request gets removed. So any payment made by the buyer after this point would be a payment towards the pet, and NOT a deposit. In case you need any support with collecting deposits, please reach out to our in-app Support Team for guidance.
In the US 🇺🇸 :
Only the CashApp option may be accepted for deposits. All other payment options will only be available for buyers to make the remainder payment for the pet/ Payment plans and financing cannot be used to pay deposits. Your buyer will see the currently available payment options while making the deposit payment.
In the UK 🇬🇧 :
Only the bank transfer option will be accepted for deposits. All other payment options will only be available for buyers to make the remainder payment for the pet/ Payment plans and financing cannot be used to pay deposits. Your buyer will see the currently available payment options while making the deposit payment.
In the UAE 🇦🇪 :
Only the full payment by credit/debit card option will be accepted for deposits. All other payment options will only be available for buyers to make the remainder payment for the pet/ Payment plans and financing cannot be used to pay deposits. Your buyer will see the currently available payment options while making the deposit payment.
Whenever a payment or deposit is requested, make sure to ONLY collect through Camlist to enjoy safety and peace of mind!