To ensure a smooth and safe handover for sellers, buyers, and most importantly, the pets, we've created a robust delivery confirmation process.
What do I need to do as the buyer / pet parent ?
There is only ONE thing both seller and buyer must do during pickup of the pet:
Tap the "Confirm delivery" button in the chat, and take a photo of the PET with the BUYER. That's it!
That's all there is to it, the buyer and seller must tap on "Confirm Delivery" and attach a photo of the buyer holding the pet in order for us to be able to release the funds and for the seller to be able to request a bank transfer.
Delivery photo guidelines:
The buyer in the photos should be the same person who completed the identity verification
The photos posted must be clear and must not be blurry or hazy
The photos posted must have the buyer and the pet clearly visible
✅ Here is an example of a delivery photo that would be ACCEPTED:
✅ Buyer clearly showing in the photo
✅ Pet clearly showing in the photo
Photo will be accepted! 🥳
❌ Here is an example of a delivery photo that would be REJECTED:
❌ Buyer not showing in the photo
✅ Pet clearly showing in the photo
Photo will be rejected 😢
Frequently Asked Questions:
What happens after I confirm delivery?
Once you complete the delivery confirmation process and provide the photo, our compliance team reviews it and the funds are released to the seller (usually within an hour).
You don't need to wait at the seller's location till this happens as long as you've completed the process as per the guidelines above.
At this point you would no longer be covered by our Buyer Protection Program and Refund Policy.
So make sure you tap the "Confirm delivery" button ONLY if you're satisfied and happy to take home your new furry friend!
During pickup, I noticed something wrong with the pet and I no longer wish to proceed with the transaction
You are fully covered by our Buyer Protection Program and Refund Policy as long as you haven't completed the delivery confirmation process.
This gives you ample time to perform extensive checks and to physically ensure that everything is up to your expectation before picking up your furry friend.
If for whatever reason you are not satisfied, simply reach out to our support team and they will help you cancel your transaction and issue a refund to you.
Please note this is ONLY possible if you haven't confirmed delivery!
What happens in case I am not able to pick up the pet myself?
We understand that in some exceptional cases it may not possible for the buyer to personally pick up the pet to provide the photo. In such cases please reach out to our support team and we will do our best to help you.
What if I do not have the Camlist app installed?
In case you do not have the Camlist app installed, you will also have received an email with a link to be able to confirm delivery.
However, it is strongly recommended that this process is done on the Camlist app for a smoother experience and for you to be able to easily reach out to our support team in case of any issues
What if I do not want to proceed and do not want to pick up the pet for any reason?
If you do not want to proceed with rehoming your new pet and meeting the seller, please reach out to our support team to get your refund.
Please note this is ONLY possible if you haven't confirmed delivery!