Here are a few of the most popular questions that our sellers ask us, with answers to them. If you have any questions that are not listed below, just get in touch with us through the chat icon in the app, and we will be happy to help.
🧭 Quick Navigation 👇
34. What are boosts?
🟢 Getting Started on Camlist
1. Do I have to pay anything to list on Camlist?
It is free to list your pets on Camlist. As a seller, you can post multiple listings for free until you reach the usage limit on Camlist, after which you may be prompted to upgrade to the VIP seller plan.
2. Is it safe to sell on Camlist?
Camlist is the safest way to rehome a pet. We offer complete protection to our users, so you don’t have to share your phone number or personal details. We act as an intermediary for every payment so that no buyer or seller is ever scammed if the payment is made on Camlist. We have also been featured in several articles as the Safest Way to rehome pets, especially in the UK. Read Article
As a seller, you are protected by our Seller Protection Program, which ensures buyer ID verification and compliance checks are completed before you hand over the pet.
3. Can I use Camlist if I’m a registered breeder or a business?
Yes, Camlist is designed to work well for individual sellers and professional breeders or businesses alike.
4. Do I need to provide my phone number to sign up?
Yes. Camlist uses phone number authentication and a one-time password (OTP) to verify your identity when signing up. Unfortunately we don't have a way to login through any other means at the moment, and a valid phone number is required to sign up and login.
5. Is my phone number visible to others?
No. Your phone number is never shared with other users unless you choose to disclose it yourself. We will never recommend sharing your phone number with any other user on Camlist.
6. Can I change my phone number?
Yes, reach out to our support team via in-app chat to update your registered phone number.
7. Is my email address visible to others?
No, your email address is private and used only for verification and account updates.
8. Is my location shared with others on the app?
Only your city is shown to buyers so they can filter listings near them. We also use your location to ensure listings are created from supported regions. Only you can choose to share your location with another user on Camlist through your in-app chat.
📸 Creating and Managing Listings
9. How do I list a pet for sale on Camlist?
You can post a listing by tapping on the "+" button in the menu on the bottom of the app. Choose the "listing" option to post a listing and choose a video as the main media, and then you should be able to add up to 10 additional photos and add the details and description. Here's a step by step guide to posting a listing.
10. Can I post images instead of videos?
Video is required as the primary media, but you can upload up to 10 photos in addition. You can also share photos in the chat with buyers.
11. What is the most ideal way of shooting the video for my listing?
Ensure the pet is clearly visible in good lighting. Use a contrasting background. Focus on one pet at a time. Videos of active pets get more engagement.
12. What is the best duration for my pet’s video?
30–45 seconds is ideal. The video can be up to 2 minutes long.
13. Can I sell multiple pets in one listing?
Each listing should focus on one pet to help buyers connect better and boost listing quality. But if you choose, you can make a single listing with multiple pets in the listing - including an entire litter.
14. What is the most effective way to write down my listing description?
Make sure to be clear and concise. Please mention when the pet can leave for their new home. It would also help to mention details of the breed, the color of their coat, the details of their parents, health records like vaccination history, and whether they have been microchipped and de-wormed. The more important details you’re able to provide, the more a buyer would trust you to be a legitimate breeder or seller.
You can also use the help of our AI tool to help generate a detailed description for your listing!
15. How long does it take to approve my listing?
Once you post your listing, it takes around 1 to 2 hours for your listing to be approved. It may take longer in case of a high volume of listings being posted.
16. What if my listing was rejected?
You can review the reason and resubmit your listing by making the necessary changes. To learn more about our advertising rules, you can check the following articles:
17. What are the rules around rehoming age for pets?
Pets must be of legal rehoming age (usually 8+ weeks, depending on your region). As a seller, you are responsible for checking the local advertising rules in your country or region to ensure compliance. Each country and state may have different legal requirements for minimum rehoming age, vaccination status, documentation, and breed-specific regulations. You can review the specific rules for your region using the relevant help center links below:
💰 Payments and Payouts
18. How do I get paid?
Once you and a buyer agree on the price, you can send a payment request in chat. The buyer can pay in full or through one of the financing options available to them. Once they do, the full amount is added to your pending balance and it remains there until you handover the pet and both of you confirm delivery on the app.
19. When do I get paid?
After the payment, once both you and the buyer confirm delivery, your pending balance moves to available balance, and you can request a bank transfer. Transfers are typically processed within 24 hours of the bank transfer request.
20. What are the payment methods available for my buyers?
Buyers can:
Pay in full via debit/credit card or bank transfer depending on your country of residence
21. Are there any fees?
There are no fees charged to sellers on Camlist. The buyer would have to pay a small fee based on their choice of payment method. You can check out the details here.
We also have some great offers for our buyers, including free pet food and other perks. You can learn more about what buyers receive in each country by visiting the following articles:
22. Do I get the money before the buyer leaves with the pet?
As soon as a buyer makes the payment, you will receive the full amount as per your asking price in your pending balance. This is as long as the buyer enters the correct asking price while making their payment.
This amount is available in your Camlist pending balance until you and the buyer confirm delivery as per the delivery confirmation guidelines, and once that is done and it is approved, the amount moves to "Available balance". At this point you will be able to request a bank transfer.
As long as the delivery confirmation is completed as per guidelines, it should be approved within 1-2 hours and you will be able to request a bank transfer right away once the delivery confirmation is approved. You can learn more about this process in our Seller Confirmation Guidelines article.
23. How do I confirm delivery of a pet, and what if a buyer doesn’t confirm delivery?
You and the buyer can both confirm delivery of the pet by pressing the "Confirm Delivery" button in your in-app chat with each other, and this button appears after payment is made and approved. The buyer will also receive an email with the link for delivery confirmation, so they may check their email too for the link for delivery confirmation.
From your side, you just have to make sure the buyer presses the "Confirm Delivery" button and attaches a photo of themselves with the pet, and once you both confirm delivery on the app, the buyer may leave your location. Your delivery confirmation will be checked by our moderators within 1-2 hours and you can then request a bank transfer anytime you like and it will be processed by our finance team within 24 hours of the request.
It is always the seller's responsibility to ensure that the delivery confirmation is completed as per the Delivery Confirmation Guidelines for Sellers.
24. Why has my bank transfer not been processed?
If you have requested a transfer within the last 24 hours, then you are still within the processing window for bank transfers and you should get an update on the same soon. There may be delays for bank transfers in case of any issues with the setup of your banking information. You can reach out to the in-app chat support to check on the status of your bank transfer in case it has been longer than 24 hours since your bank transfer request.
25. How does the installment process work?
Once you send the buyer a payment request, the buyer has the option to make the payment in full using their card or in installments. Regardless of which option they choose, you will get your asking price in full up-front.
If the buyer chooses installments, as soon as they pay the first installment, you will receive the full asking price, and you can hand over the pet. The buyer will continue to pay us in further installments based on the plan they choose.
There are no extra fees charged to you as the seller for a sale.
🇺🇸 In the US, a buyer can make the payment in up to 12 installments, while you get the full amount upfront. You can read more about how it works here.
🇬🇧 In the UK, a buyer can make the payment in up to 12 installments, while you get the full amount upfront. You can read more about how it works here.
🇦🇪 In the UAE, a buyer can make the payment in 3 to 4 installments, while you get the full amount upfront. You can read more about how it works here.
🎁 Offers, Bonuses & VIP Benefits
26. What other offers are available for me as a seller?
Selling on Camlist is much better than selling anywhere else! When a buyer pays you on Camlist, you get:
Free boosts to help you promote your listings ...and much more!
For more details, you can read this article.
27. How does the CASH BONUS work?
As a seller, you are eligible to claim a cash bonus when you accept payments for pets on Camlist per the terms & conditions. We want to ensure that you as a seller or a breeder are providing the best care possible for your pets, and we understand that you also have to pay a lot in vet fees, vaccinations, microchipping, de-worming costs, etc.
So this is our way of helping you care for your pets in the best way possible. This ensures that every pet on Camlist is healthy and ready for a new home!
Note:
🇺🇸 In the US, you can get a $15 bonus on your first sale, and for every 3 payments you receive $50 as a milestone bonus from us if you are subscribed to a VIP plan. - here are the terms & conditions.
🇬🇧 In the UK, you can get a £15 bonus on your first sale, and for every 3 payments you receive £50 as a milestone bonus from us if you are subscribed to a VIP plan. - here are the terms & conditions.
🇦🇪 In the UAE, you can get a AED 50 bonus on your first sale, and for every 3 payments you receive AED 100 as a milestone bonus from us if you are subscribed to a VIP plan. - here are the terms & conditions.
28. Can I avail these offers for pets sold in cash, or do I have to sell through Camlist?
You can avail of the above offers only for the pets that you sell through Camlist once you receive the payment for the pet via the app. We do not recommend receiving any payments in cash as you receive no protection, and you will not have a record of the transaction.
29. How do I qualify for VIP seller perks?
Subscribe to a VIP plan through your profile settings. Perks include unlimited chats and listings, free boosts, cash bonuses, and a lot more.
📣 Promoting Listings and Reaching More Buyers
30. How can I share my listing(s)?
In your profile screen, you will find a “Share” icon at the top right section. You can tap on this to share your entire profile. If you would just like to share one listing, you will find the “Share” button when you open the listing. You can share these links on any platform - WhatsApp, Facebook, other classifieds sites, and more.
31. What are the channels I can use to have more reach for my listing(s)?
You can post on social media, classifieds, and include your custom banner wherever you post your pets.
32. How can I get more buyers to reach out?
To increase the visibility of your listings, you can do the following:
Ensure that your profile is complete with a picture, a username, and a detailed "About" section
Make sure to get your past buyers to leave you reviews on the app
Share your listings and your profile on other platforms like Instagram, TikTok and Facebook
Offer the option of paying in installments with 0% interest through Camlist, on other platforms as well
Use boosts to send your listings to the top of the feed
33. What do I need to do in order to have my account listed among the top rated?
If this section is available in your country, the top-rated sellers are chosen based on the following criteria:
Number of rehomed pets via Camlist
4+ star rating
Minimum of 5 "5-star" buyer reviews
🚀 Boosts and Visibility
34. What are boosts?
Boosts are used to bring your listing to the top of the feed temporarily as if it were listed just now. As soon as a new listing is posted, the boosted listing would automatically move down in the feed. You can learn more about boost through this article.
35. How do I receive more boosts?
You can either buy boosts from the "Boosts" section on the app. Or you can earn free boosts by sharing your custom banner anywhere outside of Camlist, and sharing a screenshot of the same with our in-app app chat support to claim your free boosts!
If you've left us a 5-star review on the App Store or Play Store, you can reach out to the in-app chat support as that can get you free boosts too!
🌐 Off-App Buyers and External Payments
36. Could I invite my buyers from outside to claim the Camlist offer?
Yes, you can invite buyers from outside Camlist to take advantage of all the benefits that Camlist can offer you and the buyer. You can share the offers through your custom banner, and to learn how to access and share your custom banner, you can check out this article.
You can also collect your payments from buyers you meet outside of Camlist by sharing your payment link. You can generate a payment link with the help of this article.
37. What should I do if a buyer is asking me to take payment outside Camlist?
External payments aren’t protected and disqualify you from bonuses. This would also mean that the buyers miss out on all their perks including the free pet food! You can read more about the offers for buyers on this article.
🛟 Support and Safety
38. What should I do if a buyer is unresponsive or suspicious?
Avoid sharing any personal info as that is very unsafe. Report the buyer via the in-app chat or reach out to support immediately with the details so that our support team can take the appropriate action.
39. How do I report a scam or suspicious activity?
Use in-app reporting option or message the in-app chat support for help. Never click on any suspicious links within your in-app chats with another user as they may be fraudulent, and you can always reach out to the Support Team to verify any suspicious activity on Camlist.