Here are a few of the most popular questions that our sellers ask us with answers to them. If you have any question that's not listed below just get in touch with us through the chat icon in the app and we will be happy to help.

Do I have to pay anything to list on Camlist?

It is completely free to list on Camlist. You can post an unlimited number of unique listings.

Is it safe to sell on Camlist?

Camlist is the safest way to re-home a pet. We offer complete protection to our users where you don’t have to share your phone number or personal details. We act as an intermediary to every payment such that no buyer or seller is ever scammed if the payment is made on Camlist.

We have also been featured in several articles as the Safest Way to re-home pets. [Read Article]

How do I get paid?

Once you and a buyer agree on a price, you need send a payment request to the buyer inside the chat. You can read more about how to request a payment here.

They will then have the option to make the payment either in full with their card or using our financing option. You can read more about how our financing option works here.

Once the payment has been made using the buyer's method of choice, your FULL asking price is instantly added to your Camlist balance.

Once you and the buyer have confirmed delivery of the pet, the amount available in your Camlist balance will be transferred to the bank account details that you provide to us. You can read more about how to request a bank transfer here.

Note that once both you and the buyer have confirmed delivery of the pet, there is no chance that you as a seller will not get your money in your bank account, it is 100% guaranteed.

When do I get paid?

When the buyer makes a payment - in full, or in installments, you will receive the full amount on your Camlist balance instantly. This will be visible on your Camlist balance screen. You can request for your balance to be transferred to your bank account. Once you and the buyer confirm that the pet has been delivered, the amount will be transferred to your bank account. You can read more about how to request a bank transfer here.

Note:

🇺🇸 In the US, bank transfers are processed to your bank account within 24 hours.

🇬🇧 In the UK, bank transfers are processed to your bank account within 24 hours.

🇦🇪 In the UAE, bank transfers are processed to your bank account in 1 working day due to bank processing times.

On your first bank transfer, you will have to complete a short identity verification process before the transfer is processed.

What are the payment methods available for my buyers?

Your buyers can pay in one of two methods:

  • they can pay the full amount directly using their debit/credit card OR

  • they can use our financing option.

Whichever option buyers choose, you receive the full amount immediately. In case buyers are paying using finance, you still get your full amount immediately from us, and buyers pay us back in installments.

For details about financing, have a look at this:

Are there any fees?

There are no fees charged to a seller on Camlist. The buyer would have to pay a small fee for the transaction, and we have some great offers for our buyers including free pet food and other perks.

Do I get the money before the buyers leaves with the pet?

As soon as a buyer makes the payment, you will receive the full amount as per your asking price in your Camlist balance.

This amount is available in your Camlist balance until you request a transfer to your bank account AND the buyer confirms delivery of the pet by pressing the "Confirm Delivery" button in chat which appears after payment is made.

Make sure the buyer presses the "Confirm Delivery" button, and you can then request a bank transfer anytime you like, it will be promptly processed by our team on the same day.

How does the installment process work?

Once you send the buyer a payment request, the buyer has the option to make the payment in full using their card, or in installments. Regardless of which option they chose, you will get your asking price in full up-front.

If the buyer chooses installments, as soon as they pay the first installment, you will receive the full asking price, and you can hand over the pet. The buyer will continue to pay us in 2 or 3 further installments.

There are no extra fees charged to you as the seller. The buyer has to pay a small fee for availing our service but no interest is charged to them.

🇺🇸 In the US - A buyer can make the payment in upto 12 installments, while you get the full amount up-front. You can read more about how it works here.

🇬🇧 In the UK - A buyer can make the payment in 3-4 installments, while you get the full amount up-front. You can read more about how it works here.

🇦🇪 In the UAE - A buyer can make the payment in 3 installments, while you get the full amount up-front. You can read more about how it works here.

What other offers are available for me as a seller?

Selling on Camlist is much better than selling anywhere else! When a buyer pays you on Camlist you get:


- Cash bonus to cover your pet-related costs
- Free boosts to help you promote your listings

...and much more!

Can I avail these offers for pets sold in cash, or do I have to sell through Camlist?

You can avail the above offers only for the pets that you sell through Camlist once you receive the payment for the pet via the app.

How does the CASH BONUS work? How can I receive it as a seller?

As a seller, you are eligible to claim a cash bonus every time you accept a payment for a pet on Camlist. We want to ensure that you as a seller or a breeder are providing the best care possible for your pets, and we understand that you also have to pay a lot in vet fees, vaccinations, microchipping, de-worming costs, etc. So this is our way of helping you care for your pets in the best way possible. This ensures that every pet on Camlist is healthy and ready for a new home!

Note:

🇺🇸 In the US, you can get £25 bonus for every buyer you refer onto the app.

🇬🇧 In the UK, there is currently no bonus applicable.

🇦🇪 In the UAE you can get upto AED 150 cash bonus - here are the terms & conditions.

Could I invite my buyers from outside to claim the Camlist offer?

Yes, you can invite buyers from outside Camlist to take advantage of all the benefits that Camlist can offer you and the buyer. You can even mention on your posts on other sites that you accept payments in installments on Camlist, as stated in this article: https://support.camlist.com/en/articles/5697815-selling-on-camlist-vs-everywhere-else

Do I need to provide my phone number to sign up?

Yes, you need to provide your phone number to sign up as we use a phone number and a one-time password to authenticate your profile.

Is my phone number visible to others?

Your phone number is never shared with any user of Camlist unless you choose to do so yourself in the chat.

Is my email address visible to others?

You can update your email address when you edit your profile but this email address is never shared with any user of Camlist.

Is my location shared with others on the app?

Your location is only noted for two reasons - to ensure that you are creating your listing from within the countries we operate in so as to avoid scammers, and for your city to be mentioned in the listing so that a buyer can look for listings near them.

Can I post images instead of videos?

The main media of the listing has to be a video because we believe that the joys of being a pet parent are best captured via video. Once you've chosen the video, you can add upto 10 photos as additional media while adding the listing details. You can also share photos in your chat with the buyer!

What is the most ideal way of shooting the video for my listing?

Make sure that the pet is clearly visible and that the lighting is good. The background needs to be of contrast with the colour of the pet’s coat so that the pet stands out. Videos where the pet is active tend to be more attractive than videos where a pet may be asleep. Focus on one pet at a time. You can post multiple video listings for every pet in the litter rather than posting a single video listing for the whole litter.

What is the most effective way to write down my listing description?

Make sure to be clear and concise. Please mention when the pet can leave for their new homes. It would also help to mention details of the breed, the colour of their coat, the details of their parents, health records like vaccination history, whether they have been microchipped and de-wormed. The more important details you’re able to provide, the more a buyer would trust you to be a legitimate breeder or seller.

How long does it take to approve my listing?

Once you post your listing, it takes around 1 hour for your listing to be approved. It may take longer in case of a high volume of listings being posted.

How can I share my listing(s)?

In your profile screen, you will find a “Share” icon at the top right section. You can tap on this to share your entire profile. If you would just like to share one listing, you will find the “Share” button when you open the listing. You can share these links on any platform - WhatsApp, Facebook, other classifieds sites, and more.

What are the channels I can use to have more reach for my listing(s)?

You can share links to your profile or your listing on any platform. You can share them on WhatsApp or Facebook groups that you are a part of, you are even welcome to share them on other classified sites where you have posted about your pets.

You can even add the fact that you offer installments with 0% interest on Camlist to your listings on other sites.

What is the best duration for my pet’s video?

There is no best duration as such, but a clear video of the pet for about 30-45 seconds should be a good enough duration for you to capture the pet and its features and behaviour. Your videos can be up to a maximum duration of 2 minutes.

What are boosts?

Boosts are used to bring your listing to the top of the feed temporarily, as if it were listed just now. As soon as a new listing is posted, the boosted listing would automatically move down in the feed.

Do my boosts have an expiration date?

Boosts are non-refundable and expire in one year.

How can I get more buyers to reach out?

To increase the visibility of your listings, you can do the following:

  • Ensure that your profile is complete with a picture, a username, and a detailed "About" section

  • Make sure to get your past buyers to leave you reviews on the app

  • Share your listings and your profile on other platforms like WhatsApp and Facebook

  • Offer the option of paying in installments with 0% interest through Camlist, on other platforms as well

  • Use boosts to send your listings to the top of the feed

How do I receive more boosts?

You can receive boosts for sharing your listings on platforms other than Camlist or by posting a new listing. You can reach out to Camlist support through the top right hand corner button on the app to claim your boosts.

What do I need to do in order to have my account listed among the top rated?

The top rated sellers are chosen based on the following criteria:

  1. Number of pets re-homed through Camlist

  2. An above 4-star rating

  3. At least 5 reviews from buyers

What is the procedure for verifying my account? What are the benefits?

To get your account verified, you will need to have a complete profile. You need to ensure the following information is updated:

  1. Username

  2. Profile picture

  3. About section

You also need to demonstrate that you have consistently received 5-star ratings from your buyers. Our team will then check all your data and get in touch to mention if you're eligible for the blue badge.

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